Policy Statement

Shipping and Handling

All orders qualify for FREE Domestic Ground Shipping.

All Freight shipping does not apply for this Free Shipping offer.

Shipping times are variable depending on item purchased.

Expedited shipping can be done upon request on some items and the upgraded shipping request will be charged accordingly.

Free Domestic Ground Shipping Offer only includes the contiguous 48 states (FPO/APO excluded). P.O. Boxes are not allowed for shipping. United States territories are not included. The shipping charge for each destination will be variable.

Brooks Berdan Ltd. reserves the right to choose the carrier for shipment and shipping method. This applies even when Free Shipping offer has expired or discontinued.

Changing the terms of this offer can be altered at any time.

Terms of Sale

We will notify customer when an item is on backorder as soon as possible and will update accordingly. There will be no additional shipping charge for backordered items. If there are multiple backordered items they will be held back and shipped together.

Average in stock and non-freight order will be within 3-10 business days.

Sales Tax

Brooks Berdan Ltd. collects applicable sales tax on items shipping to the following states: IL, NV, TN, NY, CA, WI, NJ, IN, CO, MI, CT, NC, MD, WA, MN, GA, IA, MA, TX, KY, PA, LA, SC, AZ, KS.

When required, Brooks Berdan Ltd. will also collect sales tax in other states.

In other states, this may be the customer’s responsibility to ensure appropriate taxes are paid. Please see associated Legal document https://www.salestaxinstitute.com/resources/south-dakota-v-wayfair-is-decided-what-does-it-mean-for-you

Return Policy

At Brooks Berdan our priority is always to help you enjoy your music! As California’s Premiere Audio Store, we stand behind the quality of our products. If there is a problem with your order:

Please contact us at (626)359-9131 or email us at info@brooksberdanltd.com. We will do our utmost to solve the problem swiftly and easily for you.

If the product arrives damaged or defective:

First contact us within 30 days of purchase, at (626)359-9131 or email us at info@brooksberdanltd.com. At that time, we can quickly set up a return or replacement for your product. Returns may be handled differently based on the product. If necessary, we will issue you an RMA# and your shipping charges will be taken care of. We will need to receive your damaged or defective items within 15 days of issued RMA #.

Please note these requirements to follow through with your return with damaged or defective merchandise:

  • Attach the RMA# to the outside of the shipping box.
  • All items that were included in original packaging must be included, such as manuals, accessories, and original packaging material. If it originally was doubled-boxed please return both.
  • The UPC codes must remain intact and original box must be in reusable and resealable condition.
  • If you choose to use your own shipping method, we are not responsible for damage, lost or stolen packages during transit.

Is the product not what you expected?

A large majority of the products we offer are special order and can only be returned if damaged or defective. Please ask our knowledgeable staff any questions that you may have before your purchase. We want to help you enjoy your music in the best way possible.

Need an Exchange:

We offer a 30-day exchange on most accessories and cables (excluding special order items, large equipment and fluids). Contact us at (626)359-9131 or email us at info@brooksberdanltd.com.